At MSK Dotz, our mission is to provide high-quality and affordable products to our valued customers. We understand that occasionally, you may not be completely satisfied with your purchase, and we want to ensure that you have a hassle-free experience when requesting a refund.

1. Eligibility for Refunds:

We are focused on ensuring you are happy with your buy. If you are not entirely happy with your product, you may be eligible for a refund under the following conditions:

  • The product was purchased directly from our official website or authorized sales channels.
  • The product is in its original condition, with all accessories, manuals, and packaging.
  • The discount demand is made inside 2-3 business days of the buy date.
  • The reason for the refund complies with our refund policy.

2. Refund Process:

  • To start a discount, if it’s not too much trouble, follow these means:
  • Contact our customer support team within the stipulated time frame.
  • Give your request number and an unmistakable clarification of the justification behind the discount demand.
  • Our customer support team will assess your request and guide you through the next steps.
  • In the event that your discount demand is supported, you will get guidelines on the most proficient method to return the item.

3. Return Shipping:

Customers are responsible for the cost of returning the product to us unless otherwise stated or agreed upon by our customer support team. We recommend using a track able shipping method to ensure the safe return of the product.

4. Refund Processing Time:

When we get the returned item and check its condition, we will follow through with your discount. The time it takes for the discount to show up in your record might fluctuate relying upon your installment strategy and monetary organization. Generally, it can take up to 2-3 Business days to complete the refund process.

5. Non-Refundable Items:

  • Please note that certain items are non-refundable, including but not limited to:
  • Downloadable software or digital products.
  • Products that have been used, damaged, or altered beyond their original condition.
  • Items purchased from unauthorized third-party sellers.

6. Contact Information:

If you have any questions or concerns regarding our refund policy, please reach out to our customer support team at mohdshahvazkhan@gmail.com or +91-9506827688.

We value your trust in MSK Dotz and are dedicated to providing you with affordable and high-quality products. If you believe your situation warrants a refund, please don’t hesitate to contact us, and we will do our best to assist you promptly and professionally.

Thank you for choosing MSK Dotz.

Sincerely,

Mohd Shahvaz khan

Director

MSK Dotz

Dilawarpur, Shahabad

Hardoi, Uttar Pradesh, 241124

mohdshahvazkhan@gmail.com

+91-9506827688

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